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About Your Cleaning Business
What is important to us, is
that we want you to feel comfortable in your choice of
cleaning company.
We could say that we believe we can
offer you better value and quality than any other company.
But every other company will say the exact same thing.
So what do you look for in a cleaning company? When making
your decision keep these following 7 tips in mind.
1.
Ask for referrals or testimonials- A good
company should be more than happy to provide you with a few
good customers. And if they can`t, take this as a warning sign
that there service is a source of complaints and poor quality.
2. Avoid Lower Priced Companies - The
old adage "you get what your pay for" applies here. We realize
that it is very time consuming and difficult to pick the right
company, so that is why it is important to pick right the
first time.
Going with the "cheapest" bid is not
always the best idea. The trend now a days is for a company to
bid low, win the contract and sell it off to another
competitive cleaning company.
In effect they become
brokers. The problem with this is two-fold. One you lose
control of who is actually doing the cleaning and two, because
the company who bought the contract is now cleaning it for
less than the original quote, quality may now suffer.
A cheaper bid could also be a reflection on the
experience and low quality of the company . You may discover
that by going with the cheapest bid you actually may end up
paying more in the long run if you have to let them go and do
the re-hire process all over again.
3.The Face
to Face Meeting - It may seem like a hassle, but we
strongly encourage that you take the time to meet your
prospective cleaning professionals in person. This will give
you a good sense of their confidence, competence and
professionalism.
After all, a cleaning service shouldn't
just "look good" on paper. It should also "feel right" in your
gut.
4.Are they Bonded and Insured? - This is a given.
Only work with companies that treat your business seriously.
Any company that places value on their name will back
up their service with the proper protective measures. Don't
just ask if they're bonded. Ask for proof. Ask to see their
papers. Anyone who refuses is probably lying.
5.Avoid large firms - Rather than
building a reputation through relationships, some companies
will opt to pay for marketing.
Many large firms don't
perform their own cleaning, and have no means of ensuring
service quality. Instead, they make their money by selling
franchises and contracts to new entrepreneurs.
You
want a company that has its own employees, and performs their
own work... not a franchise.
6.Here today,
gone tomorrow syndrome - How long have they been
around? Commercial cleaning is one of the most competitive
industries in the world. Low barriers to entry mean that
anyone can start a company with minimal investment.
Unfortunately, many of these smaller shops tend to
shut down when they realize how difficult it actually is to
provide quality service while staying profitable.
Nothing's worse than being stuck because your cleaning
company suddenly decided to go out of business without telling
you.
7.Quality Control - You will
want a company that not only trains there employees but offers
full support. This includes on-going training and education,
regular supervision and inspections.
Open and honest
communication should be a top priority. Prompt follow ups and
response times must be rectified within the day.
We
hope that these tips will help you to make the right choice in
selecting your next office cleaning company.
For a free no obligation quote, please call us today at (519) 301-1823 and ask for me, Troy.
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