Choosing the right janitorial company can make a huge difference in cleanliness, employee health, and the professional image of your building. Here are the most important things to look for before hiring one. 🧹✨
1. Experience and Reputation
Look for a company with a proven track record in commercial cleaning.
Things to check:
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Years in business
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Online reviews and testimonials
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References from other businesses
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Experience with facilities similar to yours (offices, medical, industrial, etc.)
A reputable company should have no problem providing references.
2. Proper Insurance and Bonding
Always make sure the company has:
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Liability insurance
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Workers’ compensation
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Bonded employees
This protects you in case of damage, theft, or injury while they are working in your building.
3. Employee Training
Good janitorial companies invest in training their staff.
Ask about:
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Cleaning procedures and standards
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Safety training
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Use of cleaning chemicals
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Equipment training
Well-trained cleaners usually produce more consistent and higher-quality results.
4. Quality Control Systems
Professional companies should have a system to ensure quality.
Examples include:
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Supervisor inspections
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Cleaning checklists
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Customer feedback systems
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Regular follow-up visits
Without quality control, service often declines over time.
5. Customized Cleaning Plans
Every building is different. A good janitorial company should offer a custom cleaning program based on:
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Size of the facility
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Traffic levels
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Type of business
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Special cleaning needs
Avoid companies that offer one-size-fits-all cleaning packages.
6. Clear Scope of Work
A detailed cleaning agreement should clearly outline:
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What tasks are included
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How often tasks are performed
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Areas being cleaned
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Supplies provided
This prevents misunderstandings later.
7. Communication and Responsiveness
You want a company that is easy to reach and quick to respond.
Ask if they provide:
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A dedicated account manager
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Emergency cleaning services
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Fast response to complaints or issues
Good communication is one of the biggest factors in long-term satisfaction.
8. Equipment and Products Used
Modern janitorial companies should use:
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Commercial-grade equipment
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Proper disinfectants
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Microfiber cleaning systems
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Environmentally friendly products (if important to you)
Better tools usually mean better results and faster service.
9. Security Procedures
If cleaners are working after hours, ask about:
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Background checks
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Employee ID systems
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Key control procedures
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Alarm procedures
Security is especially important in offices and sensitive environments.
10. Fair Pricing (Not Just the Cheapest)
The lowest bid is often not the best choice.
Very low prices may mean:
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Underpaid staff
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Poor training
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High employee turnover
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Cut corners on cleaning
Look for value and reliability, not just price.
✅ Quick Tip:
Ask the company to do a walk-through inspection of your facility before quoting. Professional companies rarely give accurate quotes without seeing the space first.
Call Kastle Klean today for your free no obligation proposal.